At Rainbow-Themes, we are committed to providing excellent support for our products to ensure you have a smooth and successful experience. Below is an outline of what our support includes, the duration of support, and other relevant details.

1. Support Period

• Standard Support: Each purchased item includes support for 6 months from the purchase date. During this period, we are available to assist you with your inquiries and issues.
• Extended Support: You have the option to extend the support period up to a maximum of 12 months from the purchase date, providing you with additional peace of mind.

2. What’s Included in Support

• General Usage Questions: We will answer your questions about how to use the item, such as setting up your homepage or configuring features as shown in the item preview. Responses may include directing you to our documentation, FAQs, or previous answers.
• Technical Assistance: Our support covers –
  • Clarifying features and functionalities of the item.
  • Providing guidance on the design and structure of the item.
  • Helping you maximize the item’s functionality and value.
  • Addressing technical questions related to third-party assets bundled with the item, such as plugins or modules.
• Bug Fixes: If you encounter any bugs or minor defects in the item or its included third-party assets, you can report them to us. We will assist you in resolving these issues, which may include issuing direct fixes or updates.
• Compatibility and Security Updates: We ensure that our items remain compatible with third-party software or platforms (e.g., CMS) and are protected against major security vulnerabilities. Updates to address these issues will be made available to all buyers.

3. What’s Not Included in Support

• Customization Services: Regular support does not include modifying or extending the item beyond its original features, style, and functionality. For customization services, you may contact us for a separate agreement.
• Item Installation: We do not provide installation services as part of our support. You should have a working knowledge of the required software platforms and technologies. For installation help, consider using online tutorials or courses.
• Hosting and Server Environment Issues: Our support does not cover issues related to your web hosting, server environment, or any software you use to operate the item. Please refer to your hosting provider or software documentation for these issues.
• Third-Party Asset Support: If an item includes a third-party asset, the original author of that asset is not required to provide support. We can assist with general questions about third-party assets, but direct support must come from the original author.

4. Updates and Version Control

• Functional Updates: We may release updates to improve the functionality of an item or fix minor issues at our discretion. These updates will be made available to all buyers through the Downloads page.
• Security Updates: Any necessary updates to address major security concerns will be provided promptly to ensure your item remains secure

5. Fair Use Policy

• Efficient Support: We aim to utilize our time effectively to provide creative and technical support while continuously improving our products. We ask that you consult the documentation and existing resources (FAQs, Comments) before submitting a support request.
• Response Time: Our response times may vary based on the volume of inquiries and the complexity of your request. We appreciate your patience, especially during peak times or when we are handling multiple requests. Our typical response time is 1 to 2 business days.

6. Important Notes

• License Compliance: Please ensure your use of our items complies with the terms outlined in our License Policy. Misuse or violation of license terms can result in the termination of support services.
• Communication: For support inquiries, please contact us at rainbowit10@gmail.com or visit our support portal at https://support.rainbowit.net/support/.

By purchasing our items, you agree to the terms and conditions outlined in this Support Policy. We are dedicated to providing you with the best possible support and ensuring your success with our products.