Job Title: Support Executive (Web3)
Company: Rainbow-Themes
Location: Floor #03, House #353, Road #05, Avenue #04, DOHS Mirpur, Dhaka 1216
Job Type: Full-time
Salary: Negotiable (based on experience)
About Us:
Rainbow-Themes is a leading software development company specializing in WordPress themes, React templates, HTML templates, and custom plugins. With over 20,000+ sales on ThemeForest, we pride ourselves on delivering top-notch, user-friendly digital products. We’re looking for a dedicated Support Executive with strong knowledge of Web3 technologies to provide exceptional customer support and contribute to client success.
Key Responsibilities:
- Provide first-class support for clients using our Web3 products and services.
- Troubleshoot technical issues related to blockchain, smart contracts, and DApps.
- Assist clients with onboarding processes and understanding Web3 solutions.
- Collaborate with internal teams to resolve complex issues promptly.
- Document support processes and create FAQs for common client issues.
- Ensure customer satisfaction through timely and accurate solutions.
Required Skills:
- Previous experience in a support role, preferably in the Web3/blockchain industry.
- Strong understanding of blockchain fundamentals, smart contracts, and DeFi protocols.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to handle multiple inquiries simultaneously and prioritize effectively.
- Energetic, dedicated, and customer-focused mindset.
Why Join Us?
- 5 workdays per week (Friday and Saturday weekends)
- Office-provided lunch and snacks
- Annual salary increments based on performance
- Religious freedom with prayer breaks and nearby mosque access
- Collaborative and supportive team environment
- Opportunities to work on innovative Web3 projects
- Room for growth and professional development
📧 Apply: Send your CV/portfolio to rainbowit10@gmail.com
📝 Subject Line: Support Executive – Web3
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