Rainbow-Themes is a leading software development company specializing in WordPress themes, React templates, HTML templates, and custom plugins. With over 20,000+ sales on ThemeForest, we pride ourselves on delivering top-notch, user-friendly digital products. We’re looking for a dedicated Support Executive with strong knowledge of Web3 technologies to provide exceptional customer support and contribute to client success.
Key Responsibilities:
Provide first-class support for clients using our Web3 products and services.
Troubleshoot technical issues related to blockchain, smart contracts, and DApps.
Assist clients with onboarding processes and understanding Web3 solutions.
Collaborate with internal teams to resolve complex issues promptly.
Document support processes and create FAQs for common client issues.
Ensure customer satisfaction through timely and accurate solutions.
Required Skills:
Previous experience in a support role, preferably in the Web3/blockchain industry.
Strong understanding of blockchain fundamentals, smart contracts, and DeFi protocols.
Excellent problem-solving, communication, and interpersonal skills.
Ability to handle multiple inquiries simultaneously and prioritize effectively.
Energetic, dedicated, and customer-focused mindset.
Why Join Us?
5 workdays per week (Friday and Saturday weekends)
Office-provided lunch and snacks
Annual salary increments based on performance
Religious freedom with prayer breaks and nearby mosque access
Collaborative and supportive team environment
Opportunities to work on innovative Web3 projects
Room for growth and professional development
📧 Apply: Send your CV/portfolio to rainbowit10@gmail.com
📝 Subject Line:Support Executive – Web3
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