💰 Salary: Up to 30,000 BDT (Based on skill & experience)
⏳ Experience: Entry to Mid-Level (Minimum 1-2 years)
⏰ Employment Type: Full-Time (On-site)
📍 Location: Floor 3, House 353, Road 5, Avenue 4, DOHS Mirpur, Dhaka 1216

About the Role

Rainbow-Themes is seeking a proactive and friendly Support Engineer to join our fast-growing team. As an Envato Elite Author with over 21,500 customers worldwide, we believe that excellent customer support is as important as top-tier products.

If you’re passionate about WordPress, enjoy solving customer problems, and want to be a vital part of a global product team—this role is for you!

Responsibilities:

As a support engineer, your job is to do important things that keep customers happy and make our products look good. Here’s what you’ll be doing:

• Customer Support: Help customers quickly using tickets, chat, and forums.

• Pre-sales Assistance: Assist people who are thinking about buying our products.

• Troubleshooting: Fix bugs in our themes and plugins.

• Development Collaboration: Collaborate with developers and fix technical issues fast in real-time.

• FAQ Expert: Give easy-to-understand answers to common questions.

• Effective Communication: Make unhappy customers happy again.

• Conversion Focus: Get people to buy our products and say good things about them.

• Guide: Create user-friendly documentation for integration with videos.

Requirements:

• Good at WordPress: You know WordPress really well, and you can find your way around the Codex and core.

• Know CSS Well: You’re really good at CSS and can handle any CSS problem easily.

• Know PHP: You understand PHP (Mainly related to the WordPress framework).

• React & Vue JS: You’re okay with React and Vue, but you usually don’t need to write code from scratch.

• Chrome Tools: You can use Chrome Developer Tools to fix CSS, JavaScript, and network problems.

• Testing Locally: You can set up and test websites on your own computer.

• Self-motivated: You’re good at starting things yourself and learning quickly.

• Great with Customers: You’re super nice and helpful, even with difficult customers.

• Write Well: You’re really good at writing in English.

• Plus Point: If you are really good at speaking English with customers!

Why Join Rainbow-Themes?

As an Elite Author on Envato, we create top-quality WordPress themes, plugins, and React/Vue templates. Join us and become part of a passionate team that’s building high-impact web products for a global audience.

• 5-day work week (Friday & Saturday off)

• Office Hours: 10:00 AM – 7:00 PM

• Friendly, creative, and collaborative team culture

• Access to training and learning resources

• Free lunch, snacks, and coffee

• Yearly salary increments based on performance

• Prayer-friendly workspace and mosque nearby

• Team events, creative workshops, and a fun work environment

Apply Now

✨ Become a part of Rainbow-Themes and help us deliver world-class support to a global user base.